Terms of service

Terms of Service Welcome to Cape City Cleaners. By accessing or using our services, you agree to be bound by the terms and conditions set out below. Please read these terms carefully as they affect your rights and obligations under the law. If you do not agree to these Terms of Service, please refrain from using our website or services. **Service Agreement** Cape City Cleaners offers comprehensive deep cleaning services designed to meet the specialized needs of both residential and commercial properties in Cape Town and surrounding areas. Our commitment is to deliver high-quality, reliable, and professional cleaning solutions. By booking our services, you enter into a contractual agreement with us which outlines the specific cleaning tasks to be undertaken, the frequency of visits, and the total cost of such services. **Client Responsibilities** To ensure that our cleaners can perform their duties effectively and efficiently, clients are required to provide access to the premises at scheduled times and secure any valuable or fragile items that may require special attention. While we take utmost care in delivering our services, we are not liable for damages to items that are not secured or specified for special handling. **Payment Terms** Payments for our services are due according to the payment schedule detailed in your specific contract with Cape City Cleaners. Failure to adhere to this schedule may result in late fees or suspension of services until full payment is received. We accept various payment methods for your convenience and strive to maintain transparency regarding all charges involved. **Policy on Cancellations and Rescheduling** Our clients can cancel or reschedule an appointment with no penalty fees provided that notice is given at least 24 hours prior to the scheduled service. Should cancellations occur within less than 24 hours' notice, a cancellation fee may apply as detailed in your contract. This policy ensures we can effectively manage our resources and continue providing excellent service standards. **Privacy and Data Protection** Cape City Cleaners takes privacy seriously. All client information provided will remain confidential and be used only for purposes related to delivering our services efficiently and accurately. We comply with legal requirements regarding data protection and privacy regulations applicable within South Africa. For any questions regarding these terms or if you experience issues with our service delivery, please contact us directly for resolution. Your satisfaction is at the core of our mission at Cape City Cleaners.